Warranty & Claims
General Warranty Policy
All products sold by Mid Atlantic Beauty are covered by a limited parts warranty that begins on the date of delivery to the original purchaser. This warranty is non-transferable and applies only to the original buyer. If a product fails to perform as intended under normal professional use within the stated warranty period, Mid Atlantic Beauty will, at its sole discretion, provide replacement parts, replace the complete unit, issue a refund, or arrange for warranty repair services.
Clearance, reconditioned, open-box, or showroom-sample items are sold “as is” and are not eligible for warranty coverage. Extended warranty options may be available for separate purchase and are subject to the same terms and conditions as the original limited warranty.
This warranty is valid only within the contiguous United States. Mid Atlantic Beauty is not responsible for any additional shipping fees, duties, or taxes that may arise when service is required outside this area.
How to Submit a Warranty Claim
All warranty requests must be pre-approved by Mid Atlantic Beauty. To initiate a claim, contact us by email at orders@midatlanticbeauty.com or by telephone at 877-744-3100. Provide clear photographs and/or videos of the issue, proof of purchase, and a detailed description of the problem.
Mid Atlantic Beauty reserves the right to resolve approved claims through replacement parts, unit replacement, refund, or repair. Once the chosen remedy is completed in full, it constitutes complete fulfillment of the warranty obligation and serves as the sole remedy available to the customer.
Missing or Damaged Items
Customers must inspect all shipments immediately upon receipt. Any missing parts or visible damage must be reported within seven (7) business days of delivery. Claims submitted after this period will not be honored. For transit-related damage or missing items, please email orders@midatlanticbeauty.com with supporting photographs and videos. Upon approval, replacement items will be shipped via standard ground service; expedited shipping is available at the customer’s expense.
Shipping Responsibilities for Warranty Service
When a product must be returned to Mid Atlantic Beauty for inspection or repair, Mid Atlantic Beauty will cover standard shipping costs in both directions for the first thirty (30) days after delivery. Thereafter, the customer is responsible for shipping the defective item to our facility at 1017 Leslie Ave., Suite E, Baltimore, Maryland 21228. Mid Atlantic Beauty will cover return shipping of repaired or replacement items for valid claims.
The customer is responsible for proper packaging to prevent further damage. Any damage caused by improper packaging will not be covered. Only standard ground shipping is included; any request for expedited service will be at the customer’s additional expense. Replacement of parts or units does not extend or renew the original warranty period. Diagnostic and repair processing typically requires a minimum of seven (7) business days.
If an item is returned for service and found to be in proper working condition, the customer will be charged a reasonable labor/inspection fee and will be responsible for return shipping costs.
Product-Specific Warranty Periods
Mid Atlantic Beauty provides the following limited parts warranty periods from the date of delivery (unless a specific product listing states otherwise):
• General Furniture, Styling Stations, Customer/Technician Chairs & Stools, Shampoo Units, Backwash Units, Towel Warmers/Sterilizers, Facial Steamers/Multi-Function Machines, Ring Lights, and Miscellaneous Items: 1 year
• Pedicure Spa Tops & Towel Steamers: 2 years
• Hydraulic Pumps & Bases (most models): 2 years (certain USA-made or specific manufacturer bases may extend to 3, 5, or 7.5 years as noted on the product)
• Reclining Mechanisms: 1–3 years depending on model
• Hair Dryers, Steamers & Processors: 1 year (motors in select models may carry extended coverage; failure due to unmaintained filters is excluded)
• Shampoo Bowl Fixtures & Related Plumbing Parts: 90 days to 1 year
• Upholstery & Laminates: No Warranty, Free of defects in material and workmanship upon receipt only (not covered for fading, staining, or wear)
• All Electronics (dryers, processors, LED mirrors, etc.): 1 year
Extended warranties, when purchased, extend the duration of the original limited parts coverage only and do not expand the scope of what is covered.
Warranty Exclusions
This limited warranty does not cover:
• Normal wear and tear, discoloration, fading, staining, chipping, peeling, or damage to vinyl, laminates, fabrics, or finishes
• Damage caused by abuse, misuse, neglect, improper installation, unauthorized repair, modification, or alteration
• Improper maintenance or failure to follow care instructions
• Damage from fire, water, freezing, acts of nature, or environmental factors
• Labor costs, consequential damages, loss of profits, or incidental damages
• Products not paid for in full at the time the warranty period begins
• Any product installed or serviced by unlicensed personnel (all plumbing and electrical work must be performed by licensed professionals)
Mid Atlantic Beauty disclaims all implied warranties, including merchantability and fitness for a particular purpose, to the maximum extent permitted by law.
In no event shall Mid Atlantic Beauty be liable for any indirect, consequential, or incidental damages.
Product Care & Maintenance Requirements
Proper care is required to maintain warranty coverage. Failure to follow these guidelines may void the warranty.
Hydraulic Chairs & Bases
• Pump the hydraulic unit fully up and down 8–10 times before first use and every two months thereafter to maintain lubrication.
• Check and tighten all nuts and bolts monthly. Stop use immediately if the chair becomes unstable.
• Lock the pump treadle before moving the chair. Never lift the chair top without the base secured.
Cleaning & Chemicals
• Use only non-abrasive, water-based cleaners. Rinse thoroughly with clear water.
• Never use detergents, citrus cleaners, abrasive pads, steel wool, paint strippers, lacquer solvents, wax, or harsh chemicals on vinyl, laminate, or cabinetry.
• Immediately clean hair color, dyes, or spills to prevent permanent staining. Staining is considered normal wear and tear and is not covered.
Plumbing
• All plumbing installations must be performed by a licensed plumber in accordance with local codes. Monthly inspection of hoses and connections is required.
Electrical
• All electrical work must be performed by a licensed electrician. Do not modify power strips or use with ungrounded outlets or extension cords.
Shampoo Bowls & Laminate Surfaces
• Use non-abrasive cleaners only. Never place hot items directly on surfaces or use drain cleaners containing lye.
Weight Restrictions
• U.S.-made chairs: maximum static weight 350 lbs.
• Import or other chairs: maximum static weight 300 lbs.
Always lower the chair fully before the client sits or stands.
Additional Terms
• Limitation of Liability: Mid Atlantic Beauty’s sole obligation under this warranty is repair, replacement, credit, or refund of the original purchase price. We are not liable for consequential, incidental, or indirect damages.
• Governing Law: This warranty shall be governed by the laws of the State of Maryland. Any disputes shall be resolved in the courts of Baltimore County, Maryland.
• Entire Agreement: This document constitutes the complete understanding between Mid Atlantic Beauty and the purchaser. No verbal statements or representations alter these terms.
• Severability: If any provision is held invalid, the remainder of the warranty remains in full effect.
For any questions regarding warranty service, care instructions, or claims, please contact Mid Atlantic Beauty directly at:
Email: orders@midatlanticbeauty.com
Phone: 877-744-3100
Address: 1017 Leslie Ave., Suite E, Baltimore, Maryland 21228