Frequently Asked Questions (FAQ)
General Questions
How can I get a cost estimate including shipping before ordering?
To receive a detailed quotation, please send us:
• Complete list of items (include preferred chair bases and colors where possible)
• Full physical delivery address
• Your salon/company name, address, and phone number
Email your request to orders@midatlanticbeauty.com or call 877-744-3100.
Can I receive a discount for ordering all my furniture from you?
Our prices are already competitive factory-direct. Larger orders often qualify for free or discounted shipping and additional savings. Send your item list and delivery details for a personalized quote. We will work with you to provide the best possible pricing.
How long does it take to manufacture your products?
• Chairs, shampoo units, hood dryers, and accessories: usually within 3-4 weeks
• Custom furniture and other items: typically 6-8 weeks
Check our Ready2Go section for in-stock items that ship much faster.
Do you have items ready to ship immediately?
Yes. Our Ready2Go line (items marked “R”) are pre-manufactured and ready to ship within minimal 48 hours in standard colors. Custom colors follow standard manufacturing times.
What is the maximum height of your chair bases? Can they be made higher?
Standard hydraulic bases extend from approximately 19” to 25”. We can customize height in most cases.
Contact us at 877-744-3100 for special requirements.
Can I get technical specifications and installation drawings?
Yes. We can promptly provide specs and drawings for your architect or contractor. Just email your request to orders@midatlanticbeauty.com.
Do your shampoo stations use U.S. standard plumbing?
Yes, Bowls come with American standard connections Or conversion adapters.Your plumber must install a vacuum breaker per local codeswhich is not included with shampoo bowls.
Do you have a showroom where I can see the furniture?
Yes. We welcome you to visit our showroom. Please call 877-744-3100 to schedule an appointment or learn about our fly-in program.
Warranty
What is your product warranty?
We warrant our products to be free from defects in materials and workmanship for the original purchaser:
• Most products: 1–2 years from shipment
• Hydraulic pumps: up to 1 year (model dependent)
We will repair or replace defective parts as needed. Shipping for replacement parts may be included. Labor and on-site service are not covered. We can usually supply parts even after the warranty expires.
Will your products meet my local codes?
Many products carry certifications, but codes vary by location. Please verify local requirements and contact us before purchasing to confirm compliance.
Custom Orders & Design
Can I order custom finishes or colors?
Yes. Most items offer custom vinyl colors and microfiber fabrics. View options on the product page and select your choice. We can also match a specific color you provide at nominal charge for the item.
Can you build custom furniture?
Yes. We can manufacture custom cabinets, stations, displays, and other pieces to your specifications. Send a detailed drawing with dimensions for a quote. Manufacturing lead times may be extended.
Do you offer salon design services?
Yes. Send us your floor plan with dimensions and requirements. Our designers will create a custom layout with product placement and quotation, usually within 10 days. The design fee is typically refunded if you purchase the furniture from us.
Shipping & Delivery
How do you ship orders?
We ship worldwide by sea (standard), air, or truck, depending on your location and preference. Contact us for a shipping quote.
Can I postpone delivery?
Yes, if the order has not yet entered manufacturing (usually within the 48 hours). Storage fees may apply once goods are ready.
When should I schedule my salon opening?
Wait until all furniture is delivered. While we strive to meet manufacturing times reliably, shipping can have delays. Add extra buffer time for international or freight shipments.
Can I change the shipping method after ordering?
Incoming International orders, you can Choose sea or air freight at the time of order confirmation. Early changes may be possible with an extra charge. Changes are not possible once goods are with the carrier.
Do you charge storage fees?
If you cannot accept delivery within 7 business days of notification, a storage fee of $1 per square foot per day may apply. Late final payments can also trigger storage fees.
Are goods insured during shipping?
Yes. We pack items carefully in cad board boxes with foam and or bubble wrap. You must inspect the shipment upon arrival, note any damage on the delivery bill before signing, and take photos. Claims must be filed within 48 hours with documentation. We will arrange replacements or repairs.
Payments & Financing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and wire transfers. Large orders usually require a 50% deposit.
Do you offer financing?
Yes. We can provide flexible financing and leasing options, including instant-approval programs for smaller orders and customized business financing for larger purchases. Call 877-744-3100 or email orders@midatlanticbeauty.com for current details.
Product Care & Additional Questions
Are color swatches available?
Yes. We can send physical vinyl and fabric swatches for accurate color selection.
Will hair color stain the chairs?
Yes, especially on lighter vinyl. Use salon chair covers and wipe spills immediately. A 2:1 vinegar-and-water mix or salon-safe cleaner is recommended.
Do products require assembly?
Most items arrive partially assembled with instructions and hardware. Assembly is usually quick (15–30 minutes). Shampoo units require professional plumbing installation/assembly services.
What is your return policy?
New, unused items in original packaging can be returned within 30 days (subject to approval and restocking fee). Customized items are generally non-returnable. Damaged or defective items will be repaired or replaced. Contact us before returning any item. International returns may have restrictions.
Do I need a vacuum breaker and hair trap for shampoo bowls?
A hair trap & vacuum breaker is often required by local plumbing codes to prevent backflow and clogging of drain. Check your local regulations. We recommend having a licensed plumber for hire to provide installation which will eliminate from breach of your equipment warranty.
Need More Help?
Our team is here to assist you with product selection, custom orders, salon layout, financing, and any other questions — no pressure, just honest support.
Contact Mid Atlantic Beauty
• Phone: 877-744-3100
• Email: orders@midatlanticbeauty.com
• Address: 1017 Leslie Ave, Baltimore, Maryland 21228
We look forward to helping you build or upgrade your salon, spa, or barbershop!