Mid Atlantic Beauty
Return Policy and Cancellation Policy
Effective Date: April 9, 2026
This Cancellation and Return Policy constitutes the complete and exclusive agreement between Mid Atlantic Beauty and the buyer regarding cancellations, returns, exchanges, refunds, and all related matters. It supersedes all prior policies, communications, or understandings. By placing an order with Mid Atlantic Beauty, you acknowledge that you have read, understood, and agreed to these terms. Mid Atlantic Beauty reserves the right to update or modify products and this policy at any time; the version in effect on the date of your order or return request will apply.
- Order Cancellation
You may request cancellation or modification of your order by contacting in Writing by Orders@MidAtlanticBeauty.com via email and by calling 1-877-744-3100.
Cancellations are generally possible only if the order has not yet entered the manufacturing or processing stage. Made-to-order, custom, and non-stock items begin production within 48 hours of order placement, as we immediately begin ordering materials and preparing your items for shipment. Cancellations requested after 48 hours will incur a cancellation or restocking fee of up to 30% of the order value to cover administrative costs, credit card processing fees, Warehousing logistics, packing and materials which already committed.
Once an order has been processed and shipped, cancellation is no longer possible and must be handled as a return under the Return terms. Refusing delivery does not constitute valid cancellation and will be treated as a return, subject to all applicable fees and return shipping charges.
Special, custom, made-to-order, and non-stock items cannot be cancelled, changed, or refunded once production has begun. Any deposit paid on such items is non-refundable. Mid Atlantic Beauty reserves the right to cancel any order at its sole discretion (for example, due to stock shortages, pricing errors, or delivery restrictions) and will issue a refund of amounts paid within 30 days without additional compensation.
- Returns and Exchanges
All returns and exchanges require prior approval and a Return Merchandise Authorization (RMA) number issued by Mid Atlantic Beauty. Contact Orders@Mid Atlantic Beauty.com or call 1-877-744-3100 to request an RMA. Returns shipped without a valid RMA will be refused and returned to the sender at the customer’s expense.
- Eligibility Window: Returns must be requested and the merchandise received by Mid Atlantic Beauty within 30 days of delivery. Returns after this period will not be accepted.
- Condition: All returned items must be unused, in like-new condition, and returned in their original packaging with all original materials and accessories intact. Items that are used, installed, damaged, or altered will not be accepted or will incur significantly higher restocking fees.
- Non-Returnable Items: The following items are not eligible for return or exchange under any circumstances:
- Custom, special-order, made-to-order, or non-stock items (including those with customer-specified colors, fabrics, wood finishes, or designs).
- Clearance, floor sample, or final-sale items.
- Electrical components, once-connected plumbing fixtures (such as shampoo bowls or backwash units), beauty/hygiene products, and any installed or modified items.
- Restocking Fees: Approved returns are subject to a minimum 30% restocking fee. Higher fees (up to 50%) may apply depending on the product category, condition upon return, or manufacturer-specific policies. Fees are deducted from any refund or credit issued.
- Shipping Responsibility: The customer is responsible for all shipping return costs and must use an approved carrier (FedEx, UPS, or qualified freight carrier). The United States Postal Service is not permitted for returns. Original outbound shipping and handling charges are non-refundable. Freight-shipped items must be returned on a pallet in original packaging.
Mid Atlantic Beauty distributes products from multiple manufacturers. While this policy provides our general guidelines, specific manufacturer return policies listed on individual products files (available upon request), may also apply and can include additional restrictions or varying restocking fees. In all cases, return shipping and freight charges remain the customer’s responsibility.
- Defective Products and Fulfillment Errors
Mid Atlantic Beauty will accept returns for products that are defective due to manufacturing or workmanship issues, or for fulfillment errors resulting in shipment of incorrect items. Such returns are still subject to the RMA process, inspection upon receipt, and the general terms of this policy. Warranty returns for defective parts follow the same procedures, and labor costs are not covered.
- Shipping Damage and Delivery Inspection
It is the customer’s responsibility to thoroughly inspect all shipments immediately upon receipt and before signing any delivery documents. Any visible damage, shortage, or defect must be clearly noted on the bill of lading or delivery receipt at the time of delivery, with photographs taken as evidence.
Damage caused by the freight or delivery carrier must be reported to Orders@MidAtlanticBeauty.com within 48–72 hours of receipt. Failure to inspect the shipment and document damage at delivery may prevent Mid Atlantic Beauty from approving a replacement, refund, or return. We rely on you to complete this critical step to protect your interests and ensure claims can be properly filed with the carrier. Damage occurring during return transit is the customer’s responsibility and will be deducted from any refund.
- Refunds and Credits
Approved refunds will be issued to the original method of payment, less all applicable restocking fees, cancellation fees, shipping charges, and any other deductions determined after inspection. Refunds may take up to 30 days to process after we receive and inspect the returned merchandise. In some cases, credit may be issued as in-house store credit (valid for 2 years). Store credit is non-transferable and cannot be redeemed for cash.
- Storage Fees
Mid Atlantic Beauty is not responsible for merchandise that remains unclaimed or unaccepted beyond 30 days after notification of availability. Such items may incur storage fees in addition to the original purchase price.
- Product Design Changes
Mid Atlantic Beauty and its respected Manufactures, venders’ reserve the right to modify, change, improve, or alter product designs, specifications, or features without prior notice.
- Limitation of Liability and Warranties
Mid Atlantic Beauty disclaims all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Our sole obligation for any defective product is limited to repair, replacement, or refund of the purchase price (subject to the terms herein), at our sole discretion. In no event shall Mid Atlantic Beauty be liable for indirect, consequential, incidental, or punitive damages of any kind.
This policy represents the buyer’s exclusive remedy for any claim related to the quality, condition, or performance of any product purchased.
- General Provisions
This policy is governed by the laws of the State of Maryland. Any disputes arising from this policy or any sale shall be resolved exclusively in the state or federal courts located in Baltimore County, Maryland.
These terms constitute the final, complete, and exclusive agreement between the parties and supersede all prior agreements. No additional or different terms shall become part of any sale unless expressly accepted in writing by an authorized officer of Mid Atlantic Beauty. Waiver of any provision does not constitute a waiver of any other provision. If any part of this policy is held unenforceable, the remaining provisions shall remain in full effect.
The 1980 United Nations Convention on Contracts for the International Sale of Goods does not apply. Orders placed for delivery outside the contiguous United States are final sale with no refunds, returns or exchanges permitted.
Return Shipping Address (after obtaining RMA approval only):
Mid Atlantic Beauty
1017 Leslie Ave. Suite E
Baltimore, Maryland 21228
For all questions, cancellation requests, or RMA approvals, please contact:
Orders@MidAtlanticBeauty.com
Phone: 1-877-744-3100