Shipping & Delivery Order Pick-Up Policy
By placing an order, you agree to these terms. All delivery dates and transit times are estimates only and not guaranteed.
Lead Times and Delivery Estimates
Lead time includes manufacturing/processing time plus transit time. For multi-item orders, the longest lead time governs the overall shipping schedule unless otherwise arranged.
• In-stock items - Typically processed and shipped within 3–10 business days, depending on the product and carrier availability.
• Domestic - Made-to-order or custom items (e.g., chairs, backwashes, pedicure spas) - Manufacturing may require 4-7 weeks or longer as indicated. International -Made-To-order or custom items (e.g.,chairs,backwashes, pedicure spas) -manufacturing may require 8-13 weeks or longer as indicated.
• Total estimated delivery to U.S.A. destinations — 6–12 weeks from order placement is common, combining production and shipping. Actual times vary by location, carrier schedules, and external factors.
We do not guarantee specific delivery dates. Delays due to production, carrier issues, weather, or other events may occur. Customers are encouraged to plan accordingly and avoid scheduling grand openings or critical events before receiving goods.
For expedited options (including air freight), contact us at orders@midatlanticbeauty.com with your full address and item details. Air freight typically adds 15–30% or more to standard costs and may reduce transit to 7–15 business days, subject to quote.
Shipping Methods
• Small Packages (length + girth < 130 inches, typically under 80–150 lbs) — Shipped via ground carriers such as FedEx, UPS, or USPS to residential or commercial addresses. Signature may or may not be required.
• Large, Fragile, or Heavy Items (exceeding 130 inches length + girth, or requiring special handling) — Shipped via Less-Than-Truckload (LTL) freight or curbside freight delivery on a pallet. Delivery is curbside only unless additional services are pre-arranged and paid for.
Ground vs. Freight Delivery:
Ground delivery uses standard trucks for smaller items and can reach most locations. Freight delivery uses larger vehicles for bulkier items, is curbside by default, and often requires a liftgate or inside delivery as an extra-cost option. Freight to residential addresses, homes, schools, or non-commercial zones may incur additional fees. We recommend commercial addresses when possible.
A signature is generally required for freight deliveries. The carrier will contact you to schedule a delivery appointment (typically a 4-hour window, Monday–Friday, 8:00 AM–5:00 PM). You must be available and have sufficient manpower to move items from the curb into your location.
Backordered or Multi-Part Orders: If any item is backordered, the entire order ships together once all items are ready, unless you contact us in advance to request splitting (which may add shipping fees).
Shipping Destinations and Incoterms
• Continental U.S. (lower 48 states): Standard service available. Most shipments are Delivered Duty Paid (DDP) unless otherwise specified — duties and taxes included, delivered to your door (curbside/freight terms apply).
• Alaska, Hawaii, Puerto Rico, and other U.S. territories: Available with additional fees and longer lead times. Contact us for a quote.
• Canada: Limited service; evaluated case-by-case. Contact us for quotes.
• International (outside U.S. and Canada): Evaluated individually. Shipments are typically Delivered Duty Unpaid (DDU) or Cost, Insurance and Freight (CIF) to the nearest port unless otherwise agreed. You are responsible for all import duties, taxes, customs clearance, and any onward transportation. We do not include import fees. Contact orders@midatlanticbeauty.com with your address and items for a quote.
We ship nationwide in the lower 48 states and can arrange worldwide shipping via freight forwarders. For non-U.S. orders, provide your full details for the lowest-cost option.
No C.O.D. (Cash on Delivery) shipments. Full payment is required before shipping. We do not offer re-consignment (address changes) for freight shipments once they leave our facility.
Additional Services and Fees
• Liftgate, Inside Delivery, or Unpacking: Not included in standard rates. These must be requested at the time of order and quoted separately.
• Residential or Restricted-Access Deliveries: May incur extra charges due to truck restrictions or local regulations.
• Storage Fees: If you are not ready to accept delivery on the scheduled date, we may provide limited free storage (up to 60 days in some cases). Thereafter, storage fees apply (e.g., $25 per week or $0.25 per sq ft per month, billed monthly). Products will not ship until all fees and balances are paid.
• Changes in Carrier Rates: Quoted freight charges are estimates. You are responsible for any increases charged by the carrier, even after delivery.
Inspection, Damages, and Claims
You must inspect all shipments upon arrival.
• Note any visible damage to packaging or goods on the carrier’s delivery receipt before signing.
• Take photos of damaged packaging and items.
• For concealed damage, notify us and the carrier within 48 hours (or as required by carrier rules, often 4–15 days maximum).
• Contact us immediately at 877-744-3100 or orders@midatlanticbeauty.com with photos, order number, and details. Keep all packaging and goods until the claim is resolved.
Failure to properly note damage on the delivery receipt or notify us timely may result in denial of the claim and make you responsible for replacement costs and freight. Mid Atlantic Beauty assists with claims where possible but is not liable for shipping damage, loss, or delays. Risk of loss transfers to you upon tender to the carrier.
We are not responsible for damages, shortages, or defects reported more than 15 days after receipt. Such late notice constitutes acceptance of the goods in good condition.
Delays and Force Majeure
Delivery dates are estimates only. Mid Atlantic Beauty is not liable for any delay in delivery or failure to deliver due to causes beyond our reasonable control, including (but not limited to): manufacturing delays, carrier issues, weather, strikes, labor disputes, accidents, fires, floods, acts of God, war, terrorism, government regulations, pandemics, or shortages of materials or transportation.
In such events, we are excused from performance for the duration of the delay, and you waive any claims for damages, loss of use, or consequential losses arising from the delay. Time is not of the essence in delivery.
Refusals, Returns, and Restocking
• If you refuse delivery or provide an undeliverable address, you are responsible for return freight, storage, and a minimum 25–50% restocking fee (100% for custom or color-selected items), plus any additional charges.
• Custom, made-to-order, or personalized items are generally non-returnable except for manufacturing defects properly claimed.
• All sales are final once goods leave our facility unless otherwise agreed in writing.
Title and Payment
Title to goods remains with Mid Atlantic Beauty until full payment is received. We may delay or cancel shipment if any balance remains outstanding. Late payments may incur storage fees and other charges, and you will be responsible for collection costs, including reasonable attorney’s fees.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MID ATLANTIC BEAUTY’S LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE OF THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This policy is governed by the laws of the State of Maryland. Any disputes shall be resolved exclusively in the courts located in Baltimore County, Maryland.
For questions or specific quotes, contact us at:
Phone: 877-744-3100
Email: orders@midatlanticbeauty.com
Address: 1017 Leslie Ave., Baltimore, Maryland 21228
Thank you for shopping with Mid Atlantic Beauty. We strive to deliver your salon equipment safely and efficiently.