SHIPPING
Our number one goal is to offer you quality products at competitive prices. With that being said, we proudly use UPS and UPS Freight to ship out all orders. Rates are calculated by the weight and the destination of your order. However, the shipping rates on orders totaling over 150 lbs. will be calculated offline and will be confirmed with the customer before any shipments are made. UPS Freight orders totaling over 150 lbs. can only be shipped by ground and can not be shipped by 3 Day Select, 2nd Day Air, 2nd Day Air A.M., Next Day Air Saver, Next Day Air and Next Day Air A.M.
IF SHIPMENT IS DAMAGED
Notify the deliveryman of the damage and have him/her note the extent of visible damage and the probable concealed damage onto the freight bill. Contact MidAtlantic Beauty IMMEDIATELY so that we may file a damage claim with UPS. Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport to delivery destination. Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. If merchandise is defective, notify MidAtlantic Beauty within 24 hours and retain ALL original materials, accessories, and packaging. Customer Service Representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories, and packaging may encounter delays and refusal of damage claim.
HOW TO RETURN AN ORDER
Contact your MidAtlantic Beauty Service Representative and inform them of your request to return an order. Once your claim has been established, you will be given an Authorization Approval number. Confirm shipping arrangements with your Service Representative, and re-package merchandise as it was upon delivery. After shipping charges have been deducted, along with any additional return/re-stocking fees, you will receive your payment/refund. Proper reimbursement credit, or exchange will only be allowed on authorized returns. Please allow up to 10 business days for your refund to process upon receipt of your return.
RETURNS
There will be a 25% restocking fee on all items approved for return. We will accept merchandise for return ONLY within 5 working days of receipt, provided that the merchandise is in original condition, the customer has retained all original materials, accessories, and packaging. Returns are for store credit only, minus the shipping fees. Fees may be increased if shipments are returned to us damaged or without original box. Mid Atlantic Beauty will NOT accept any return on Shampoo Units that have already been installed or connected for plumbing. Customers must receive an Authorization Approval number prior to a return. All returns are subject to inspection before approval for a refund. Absolutely NO returns, exchanges, or cancellations will be accepted on customized/special ordered merchandise or non-stock merchandise. Any attempts for a return past the 5 day window will remain at the discretion of MidAtlantic Beauty, Shipping charges are non-refundable and the customer will absorb all applicable fees. The customer is responsible for providing proper packaging and may be held responsible for any additional shipping fees (i.e. call tags, shipping insurance, and repackaging). Any merchandise received not in accordance with the above stated policy will be denied return delivery acceptance. All returns will be carefully reviewed and authorized at the discretion of MidAtlantic Beauty.
Please call our representatives if you need further assistance with return details. Any damages to products are the sole responsibility of the carrier and such damage claims are between the customer and carrier. The customer is required to provide video evidence of the damage so that MidAtlantic Beauty, Inc. can file a claim and send replacement merchandise to the customer. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and the customer.
